Responsible Gaming

Responsible gaming at Luxury Casino on luxurybet-ca.com is based on the principle that gambling must remain a form of entertainment, not a way to solve financial or personal problems. Our goal is to help you make informed, conscious decisions about when, how, and how much you play, and to recognize early when play may be becoming harmful. We provide clear information, practical control tools, and access to professional support so that you can set limits, take breaks, or exclude yourself whenever needed. If you have concerns about your gambling behaviour, our support team is available to discuss your options confidentially and to help you access further assistance.

Risk Awareness

Gambling involves financial risk and may lead to addiction if it is not managed responsibly. Recognizing early warning signs can help you take action before gambling harms your finances, relationships, or health.

Common warning signs of problematic gambling

• Preoccupation with gambling: Frequently thinking about the next session, planning how to get money for gambling, or revisiting past wins and losses outside of play.
• Increasing stakes and frequency: Betting more often, raising wager sizes, or playing longer sessions to feel the same level of excitement.
• Chasing losses: Trying to win back money you have lost by continuing to play, increasing stakes, or returning quickly after losses.
• Spending beyond your means: Using money needed for rent, bills, food, or other essentials, or using credit cards, loans, or borrowed funds to gamble.
• Hiding behaviour: Lying to family or friends about how much time or money you spend gambling, or hiding statements and transactions.
• Emotional distress: Feeling guilt, anxiety, irritability, or depression linked to gambling, especially when trying to cut down or stop.
• Impact on daily life: Neglecting work, study, family, or social obligations, or losing interest in other hobbies because of gambling.

Self-assessment checklist

If you are unsure whether your gambling is still under control, ask yourself the following questions. Answer "yes" or "no" honestly; several "yes" answers may suggest you should seek support or use our protection tools.

• Do you spend more time or money gambling than you originally planned?
• Have you tried to cut back or stop gambling but found it difficult?
• Do you gamble to escape problems, stress, loneliness, or negative feelings?
• Do you ever gamble with money you cannot afford to lose (for example, rent, bills, or borrowed funds)?
• Have your gambling activities caused conflicts with family, friends, or colleagues?
• Do you feel the need to increase your bets to experience the same excitement?
• Do you chase losses by returning quickly to try to win back money you lost?
• Have you hidden or lied about your gambling from people close to you?

Important: This checklist is not a diagnosis. It is a first step to help you reflect on your behaviour. If you are concerned about your answers, consider setting stricter limits, taking a break, or contacting one of the professional resources listed below.

Limits & Tools

Luxury Casino on luxurybet-ca.com provides a range of tools to help you manage your gambling and comply with responsible gambling requirements under Canadian regulations, including Kahnawake Gaming Commission (KGC) and Alcohol and Gaming Commission of Ontario (AGCO) standards. You can configure these tools at any time in your account settings.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Luxury Casino account and go to "My Account" or "Player Settings".
2. Open responsible gaming settings: Select the "Responsible Gaming" or "Play Responsibly" section, then choose "Deposit Limits".
3. Choose a period: Decide whether you want to set a daily, weekly, and/or monthly limit. You may set more than one period at the same time.
4. Enter your amounts: For each period, type the maximum amount you are prepared to deposit (e.g., CAD 50 per day, CAD 150 per week, CAD 400 per month). Ensure that the amounts fit comfortably within your disposable entertainment budget.
5. Confirm and save: Review the limits and confirm. In line with regulatory standards, any reduction in limits generally takes effect immediately, while any increase or removal of limits may be subject to a cooling-off period (for example, 24 hours or longer, depending on jurisdiction) before becoming effective.

Note: Once a limit is active, you will not be able to deposit more than that amount during the selected period. This measure cannot be bypassed by customer support.

Time and session management tools

• Session timers: You may enable a session timer in the "Responsible Gaming" section. Set your preferred maximum session duration (for example, 30, 60, or 120 minutes). When the selected time is reached:
  • You will receive an on-screen reminder showing how long you have been playing and how much you have wagered and won/lost in that period, where available.
  • In some cases, the session may automatically end, requiring you to log in again if you choose to continue.
• Reality checks: You may activate periodic "reality check" messages at fixed intervals. These messages inform you of your time spent in the current session and provide a direct option to log out or visit the responsible gaming page.

Short breaks ("Time-Out")

If you wish to take a brief pause without fully self-excluding, you can request a Time-Out (short-term cooling-off period).

1. Navigate to Time-Out: After logging in, go to "My Account" > "Responsible Gaming" > "Time-Out / Short Break".
2. Select the duration: Choose a pause period (for example, 24 hours, 48 hours, or 72 hours). Some jurisdictions may offer slightly different standard durations.
3. Confirm your request: Read the information regarding the consequences of the Time-Out and confirm your decision. You may be asked to re-enter your password or provide additional confirmation.
4. During the Time-Out: You will not be able to place bets or make deposits. Depending on your jurisdiction and system configuration, you may be logged out automatically and prevented from logging in until the Time-Out expires.

Important: A Time-Out is intended as a short, voluntary break. If you feel that a longer interruption is required, please consider using the self-exclusion options described below.

Self-Exclusion

If you believe that your gambling is no longer under control, or if recommended by a professional support service, you may apply a temporary or permanent self-exclusion from Luxury Casino on luxurybet-ca.com. Self-exclusion is a more serious and protective measure than a Time-Out and is designed to prevent play for a specified minimum period.

How to request self-exclusion

1. Log in to your account (if possible): Access your account and go to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot log in, you may contact support using the details in the "Contact & Feedback" section.
2. Choose the type and duration:
   • Temporary self-exclusion: Select a period of at least six (6) months or longer (for example, 6 months, 1 year, 2 years), in accordance with applicable regulatory frameworks.
   • Permanent / lifetime exclusion: Choose an indefinite or lifetime self-exclusion if you do not wish to access the service again.
3. Review consequences: Carefully read the information displayed regarding account access, marketing communications, and funds handling. You may be asked to acknowledge that your decision is binding for the selected period.
4. Confirm your decision: Confirm self-exclusion by clicking the appropriate button and, if requested, re-entering your password or confirming via email.
5. Support-assisted exclusion: If you prefer, you can request self-exclusion by contacting our support team (see "Contact & Feedback"). For your protection, our team may ask security questions to verify your identity before applying an exclusion.

Effects and legal consequences of self-exclusion

• Account access: Once self-exclusion is activated, you will not be able to log in, place bets, deposit, or open new accounts with Luxury Casino on luxurybet-ca.com for the duration of the exclusion. Attempts to circumvent self-exclusion (for example, by creating new accounts or providing false data) may lead to permanent closure of related accounts.
• Marketing communications: We will take reasonable steps to stop sending you promotional communications during your self-exclusion period, in line with regulatory expectations in Kahnawake, Ontario, and other applicable jurisdictions.
• Existing balances: Subject to identity verification, applicable regulatory requirements, and our Terms and Conditions, any remaining withdrawable balance in your account at the time of self-exclusion may be processed for withdrawal. Wagering during the self-exclusion period is not permitted, and newly deposited funds will not be accepted.
• Irreversibility during the period: A self-exclusion for a fixed term cannot normally be cancelled before the end of the selected minimum period. After the term ends, certain jurisdictions require a reactivation request and a cooling-off period before access is restored. A lifetime or indefinite exclusion may be treated as permanent and may not be lifted, depending on the applicable regulatory framework.
• Cross-jurisdiction considerations: Because Luxury Casino operates under KGC (license 00812 for Fresh Horizons Ltd) and AGCO/iGaming Ontario (license OPIG1193309 for Apollo Entertainment Ltd), as well as under UKGC and MGA licenses for other markets, self-exclusion rules may differ by jurisdiction. Where required, we apply jurisdiction-specific standards that may include additional restrictions or obligations.

Disclaimer: Self-exclusion is a significant protective measure but cannot guarantee that you will not gamble elsewhere. For stronger protection, consider national or provincial self-exclusion registers and blocking tools listed in the "Support Resources" section.

Support Resources

Professional, confidential help is available if you or someone close to you is affected by gambling-related harm. The services listed below are independent from Luxury Casino and luxurybet-ca.com. They provide information, counselling, and crisis support and can guide you towards longer-term treatment options. Availability, hours, and languages may vary by region.

Local support in Canada

The following services are commonly available to residents of Canada. Some are national, while others operate at provincial or territorial level. Where possible, we indicate typical contact methods and hours; please refer to each service's website for the most current information.

• Canada-wide (general mental health & distress):
  • Talk Suicide Canada - Call or text 9-8-8 (24/7, English and French). Although not gambling-specific, they can provide immediate emotional support and direct you to local services.
• Ontario:
  • ConnexOntario - 1-866-531-2600 (24/7). Free, confidential information and referrals for gambling, alcohol, drugs, and mental health services. Website: connexontario.ca. Services in English and French; interpretation may be available.
• Quebec:
  • Jeu: aide et référence - 1-800-461-0140 (24/7). Specialized helpline for gambling problems. Website: https://www.jeu-aidereference.qc.ca. Services primarily in French; English support may be available.
• British Columbia:
  • BC Responsible & Problem Gambling Program - 1-888-795-6111 (24/7). Free counselling and support for individuals and families. Website: https://www.bcresponsiblegambling.ca. Services in English; additional languages may be available via interpreters.
• Alberta:
  • Alberta Health Services - Addiction Helpline - 1-866-332-2322 (24/7). Support and referral for gambling and other addictions. Website: https://www.albertahealthservices.ca.
• Other provinces and territories:
  • Most provincial health authorities and problem gambling programs offer helplines and counselling. Visit Responsible Gambling Council (RGC) - responsiblegambling.org for Canada-wide information and links to local services.

Confidentiality notice: Calls and chats to these services are generally confidential and independent from Luxury Casino. They will not share your information with us without your consent, except where required by law (for example, in situations of immediate risk of serious harm).

International support organizations

National and regional self-exclusion schemes

• Canada (provincial programs): Many land-based casinos and provincial online platforms offer voluntary provincial self-exclusion programs. These are separate from your self-exclusion on luxurybet-ca.com. To enhance protection, contact your provincial gaming authority or problem gambling program for details.
• United Kingdom - GamStop: UK-resident players can register with GamStop (gamstop.co.uk), a free national self-exclusion service that prevents online gambling with participating UK-licensed operators for 6 months, 1 year, or 5 years.
• Spain - RGIAJ: In Spain, the Registro General de Interdicciones de Acceso al Juego (RGIAJ) is the national register for individuals who choose to block access to licensed gambling operators. Information is available from the Dirección General de Ordenación del Juego (DGOJ).
• Other countries: Depending on your jurisdiction, national or regional exclusion registers may exist. Please consult your local gambling regulator or responsible gambling website for details.

Important: Registration with a national self-exclusion scheme is separate from any self-exclusion applied on Luxury Casino and may provide broader protection across multiple operators.

Blocking and filtering tools

In addition to using our internal tools, you may wish to install software that blocks access to gambling websites or limits payment use for gambling.

• Gamban: A paid blocking application that prevents access to most online gambling sites and apps across devices. Website: gamban.com.
• BetBlocker: A free blocking tool offering device-based blocks for gambling sites. Website: betblocker.org.
• Device and network controls: Many operating systems, routers, and security tools include parental or content filters that can block gambling content. Consult your device or software provider for configuration details.

Support for families and friends

Family members and friends affected by someone else's gambling can also receive help:

• Gambling Therapy - family and friends forums: Online support communities for those close to a person with gambling problems.
• Gam-Anon: International fellowship for relatives and friends of problem gamblers. Website: gamanon.org. Provides local meetings and online resources.
• Responsible Gambling Council (Canada): Information and educational resources for families. Website: responsiblegambling.org.

Confidentiality and independence: These services are separate from Luxury Casino and operate under their own privacy and confidentiality policies. Contacting them will not affect your account status unless you choose to share information with us or request protective measures.

Help for Family

Gambling problems can have a significant impact on partners, children, relatives, and friends. If you are concerned about someone who plays at Luxury Casino on luxurybet-ca.com or elsewhere, you are entitled to seek support for yourself and to encourage the person to obtain help.

How to talk to someone about their gambling

• Choose an appropriate time and place: Speak when both of you are calm and not currently gambling, and in a private setting where you can talk without interruptions.
• Use non-judgmental language: Focus on how the behaviour affects you rather than labelling the person. For example, say "I feel worried when..." instead of "You are irresponsible because...".
• Be specific: Refer to concrete situations, such as missed bills, changed mood, or withdrawn behaviour, rather than general accusations.
• Encourage, do not threaten: Emphasize that help is available and that seeking support is a sign of strength, not failure. Avoid ultimatums unless necessary for your own safety or financial stability.
• Set boundaries: Decide what you can and cannot do (for example, not lending money for gambling, protecting shared accounts) and communicate these boundaries clearly.

Involving professional support

• Suggest a helpline or counselling: Offer to sit with the person while they call a Canadian gambling helpline (for example, ConnexOntario in Ontario, or Jeu: aide et référence in Quebec) or access an online chat service such as Gambling Therapy.
• Propose a self-exclusion or limits review: Encourage the person to use the deposit limits, Time-Out, or self-exclusion options at Luxury Casino, or to register for relevant provincial or national self-exclusion schemes.
• Consult a psychotherapist or addiction specialist: Many mental health professionals have experience with gambling disorders and related issues (anxiety, depression, substance use). A general practitioner can provide referrals to appropriate services.

Support resources for families

• Family and friends forums: Online communities such as those on Gambling Therapy and Gam-Anon provide a moderated space to share experiences, coping strategies, and emotional support.
• Local family support groups: Many provincial problem gambling programs in Canada offer counselling and group sessions specifically for family members. Information is often available through provincial health services or the Responsible Gambling Council.
• Crisis and mental health hotlines: If you feel overwhelmed or in immediate distress, you can contact Talk Suicide Canada (9-8-8, 24/7) or equivalent services in your province.

Next steps: Protect your own finances and emotional well-being, document any serious incidents, and seek professional advice if you are unsure how to proceed. In cases involving domestic violence, threats, or severe financial abuse, contact emergency services or a specialized support organization in your area.

Operator's Commitment

Luxury Casino, operated for Canadian players outside Ontario by Fresh Horizons Ltd under KGC license 00812 and for Ontario players by Apollo Entertainment Ltd under AGCO license OPIG1193309, is committed to complying with applicable responsible gambling standards set by the Kahnawake Gaming Commission, Alcohol and Gaming Commission of Ontario / iGaming Ontario, and other relevant regulators such as the UK Gambling Commission and the Malta Gaming Authority. Our responsible gaming framework includes internal monitoring, player tools, and cooperation with independent organizations such as eCOGRA and the Responsible Gambling Council.

Internal risk checks and monitoring

• Behavioural analysis: We may review gameplay and transactional data to identify patterns that could indicate increased risk, including unusually long sessions, frequent deposits within a short period, rapid increases in stakes, or repeated failed deposit attempts. These reviews are carried out in accordance with our privacy policy and applicable data protection laws.
• Automated alerts: Our systems may generate automated alerts when predefined thresholds or patterns are exceeded. These alerts help our responsible gaming team to identify situations where additional information or support may be appropriate.
• Reality checks and reminders: In line with regulatory expectations, we may display session reminders, time and balance information, and links to responsible gaming tools at regular intervals.
• Age and identity verification: We apply know-your-customer (KYC) procedures to prevent underage gambling and ensure that accounts are used lawfully.

When we may contact you

Depending on your jurisdiction and applicable regulations, our support or responsible gaming team may proactively contact you if we identify patterns that suggest a risk of harm. Circumstances in which we may reach out include, for example:

• Significant or repeated increases in deposit frequency or amounts inconsistent with your previous activity.
• Very long or repeated gaming sessions without apparent breaks.
• Repeated attempts to reverse withdrawals or persistent chasing of losses.
• Requests or messages to support that suggest distress or loss of control.

Where permitted, such contact may be made by email, on-site message, live chat, or, in certain circumstances, by telephone. The purpose is to:

• Provide information about responsible gaming tools (deposit limits, Time-Outs, self-exclusion).
• Encourage you to review your gambling behaviour and consider whether it remains affordable and enjoyable.
• Direct you towards independent support services and resources.

Protective actions: In some cases, and in accordance with regulatory requirements, we may apply restrictions to your account (for example, reduced deposit limits, temporary suspension, or self-exclusion) when there is reasonable evidence of harm or if required by law or a regulator. These measures are taken to protect you and may be implemented even if you do not request them.

Updates

The content of this responsible gaming page is reviewed periodically to reflect changes in applicable laws, regulatory guidance, industry best practices, and the tools and procedures offered by Luxury Casino on luxurybet-ca.com. Updates may result from, for example, amendments to Kahnawake Gaming Commission policies, AGCO/iGaming Ontario standards, UKGC or MGA guidance, or recommendations from independent organizations such as the Responsible Gambling Council or eCOGRA.

How you will be notified of changes

• Website notifications: Material changes to responsible gaming tools, self-exclusion procedures, or your rights may be announced via banners, pop-up notices, or highlighted messages on our website.
• Email communication: Where appropriate and where you have provided a valid email address, we may send notifications about significant changes to our responsible gaming policies or terms that affect how the tools operate.
• Policy documents: Updated terms, policies, and responsible gaming descriptions will be published on luxurybet-ca.com. We encourage you to review this page regularly.

Date of last update: 6 November 2025 (with provisions and regulatory references intended to remain applicable or be reviewed as necessary through at least 2026).

Contact & Feedback

If you have questions about responsible gaming measures at Luxury Casino, wish to apply or adjust limits, request self-exclusion, or provide feedback on how we can improve our protections, you may contact us using the details below.

Responsible gaming contact details

• Email - Responsible Gaming / Support: [email protected] (primary contact for responsible gaming queries, limit changes, and self-exclusion requests).
• Email - General information: [email protected] (for general questions about the site and our policies).

If telephone support is available in your region, the number will be displayed in the "Contact Us" section of luxurybet-ca.com. Standard carrier charges may apply.

Feedback and self-control requests

You can also submit responsible gaming requests and feedback through our online support channels:

• On-site support / live chat: Accessible via the "Help" or "Support" link on our website, where available. You may request:
  • Assistance setting or reducing deposit and time limits.
  • Activation of a Time-Out or self-exclusion period.
  • Information about external help services and self-exclusion schemes.
• Contact form (if provided): Where a web contact form is available on luxurybet-ca.com, select "Responsible Gaming" or a related topic, provide accurate contact details, and describe your request (for example, "I wish to self-exclude for 12 months"). Our team will respond as soon as reasonably practicable.

Confidentiality: We treat responsible gaming communications with particular care and will handle your information in accordance with our privacy policy and applicable data protection laws. Some actions (such as self-exclusion) may be recorded and retained as required by our regulators, including the Kahnawake Gaming Commission and AGCO/iGaming Ontario, to ensure your protection and regulatory compliance.